1. Try-Before-You-Buy Sandbox
We provide a full, unauthenticated interactive demo of both the guest invitation (/demo) and the couple/planner workspace (/dashboard/demo) free of charge so you can evaluate all features prior to making a payment.
2. Eligibility for Full Celebration Package Refunds
You may request a 100% refund of your celebration package fee within 7 calendar days of payment verification provided that: (a) no live SMS or Email broadcasts have been dispatched from the event's credit wallet, (b) fewer than 5 real guest RSVP submissions have been recorded on the live public invitation link, and (c) bespoke Tailor-Made custom design work has not yet commenced.
3. Partial Refunds & Non-Refundable Consumed Credits
Once carrier SMS messages (via Text.lk) or transactional emails have been dispatched, or once your live invitation has been actively used for guest RSVP collection beyond the trial threshold, telecom and infrastructure costs are irreversibly incurred. Unverified duplicate bank transfers or accidental overpayments are always refunded in full upon verification.
4. Unified Credit Add-On Top-Ups
Unused Credit Add-On Top-Up packs may be refunded within 7 days of purchase only if zero credits from that top-up pack have been consumed. Unused credits remaining after a wedding concludes expire with the event lifecycle and are not redeemable for cash.
5. Wedding Date Postponements
If your celebration date is postponed, we happily extend your workspace validity to match your new auspicious date at no additional package charge—simply update your celebration date in Settings or message our Concierge Desk.
6. How to Submit & Receive a Refund
Submit a refund request directly from your Event Workspace (Support & Billing -> Request Refund) with your Sri Lankan bank account details, or email weddings@devlusion.com with your payment reference (DW-PAY-XXXXXX). Approved refunds are settled via direct Sri Lankan bank transfer in LKR within 5–7 business days.